Daytime - Ticket Specialist Supervisor
Core
Supervise part-time ticketing specialists and manage box office operations for multiple venues including INTRUST Bank Arena and Orpheum.
Role type
Ticket Specialist Supervisor
Builds
Ticketing transactions, event information, and customer service for box office operations
Domain
Entertainment venues and event ticketing
Deliverable
product features
Required skills
Supervisory experience, cash handling, customer service, box office operations, Microsoft Office proficiency, multi-tasking
Preferred skills
Box office experience, some college education
Technologies
Computerized ticketing system, Microsoft Office (Word, Excel), two-way radio
Responsibilities
Train, plan, assign, and direct part-time staff; manage ticket requests for employee clubs, groups, and marketing; open and close box offices; reconcile daily ticketing transactions and cash deposits; provide customer service and resolve complaints; serve as manager on duty during events.
Seniority
Mid-level supervisor