IT Assistant
Core
Provide Level 1 & 2 support for point-of-sale systems, diagnose hardware/software errors, and ensure system operational status during events.
Role type
IT Assistant (Level 1 & 2 Support)
Builds
Point-of-sale systems and event infrastructure
Domain
Retail / Event Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory, POS systems (MyVenue, SpotOn, Appetize POS, Tapin2), CAT5/6 crimping, hardware replacement, software/firmware diagnosis
Preferred skills
Analytical problem-solving, Microsoft applications proficiency
Technologies
Active Directory, MyVenue, SpotOn, Appetize POS, Tapin2, Microsoft Office, CAT5/6 cabling
Responsibilities
Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary, Conduct stadium walk-through to ensure all systems are operational prior to and during all events, Replacement of defective hardware before, during and after events, Diagnoses of software, firmware & hardware errors and breakage
Seniority
Entry-level, hands-on IC
