Guest Experience Representative
Core
Provide primary guest assistance, ticketing, ushering, and ADA services at a privately managed public assembly facility.
Role type
Guest Experience Representative (Venue Operations)
Builds
Event operations and guest services for public assembly facilities
Domain
Event management / Hospitality
Deliverable
product features
Required skills
Customer service, ADA compliance knowledge, conflict resolution, physical stamina for standing, background check clearance
Preferred skills
Flexibility, initiative, positive body language
Technologies
None
Responsibilities
Distribute venue information and updates, serve as ticket taker and usher, escort patrons to seats, handle guest compliments and complaints, provide special accommodations for disabilities and seniors, keep floors and aisles clear, report suspicious activity
Seniority
Entry-level, part-time
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