Clinical Business Operations Specialist
Core
Lead for Clinical Business Operations Representatives, facilitating resolution of complex pre and post care problems and managing patient administrative functions.
Role type
Senior administrative operations specialist (clinical)
Builds
Efficient clinical practice flow and patient care coordination
Domain
Healthcare / Clinical Operations
Deliverable
dashboards & analysis
Required skills
Data entry, Patient record management, Call triage, Administrative coordination, Training support, Confidentiality handling
Preferred skills
Data analysis, Independent work, Collaborative problem solving
Responsibilities
Manage expectations for pre and post patient care; Provide guidance and training to Clinical Business Operations Representatives; Obtain and review patient demographic and insurance information; Review clinical records for completeness; Answer multiple telephones and triage incoming calls; Greet visitors and direct inquiries; Maintain confidentiality of all information.
Seniority
Mid-level, hands-on IC