Clinical Business Operations Representative 3
Core
Facilitates prompt resolution of pre- and post-care problems in daily clinical operations for the Neurology department at University of Miami/UHealth.
Role type
Clinical Business Operations Representative
Builds
Efficient patient flow, appointment coordination, and continuity of clinical services for the Neurology department.
Domain
Healthcare / Clinical Operations
Deliverable
dashboards & analysis
Required skills
Patient scheduling, medical records management, prior authorization coordination, insurance verification, telephony triage, HIPAA compliance, data entry, stakeholder communication
Preferred skills
Experience with Epic/UChart systems, knowledge of stroke coverage protocols, ability to manage VIP patient schedules
Technologies
Epic, UChart
Responsibilities
Answer incoming calls and triage inquiries; coordinate physician clinical schedules and room assignments; process and upload patient medical records and imaging; manage prior authorization requests and insurance verification; handle patient escalations and follow-up; maintain accurate administrative databases and reports.
Seniority
Mid-level operational support