Desktop Support Technician- Central (H)
Core
Provides technical user advice and support to academic and administrative staff for desktop, network, and classroom audiovisual issues.
Role type
Desktop Support Technician
Builds
Maintains desktop environments, classroom AV systems, and instructional technology platforms
Domain
Higher Education IT
Required skills
desktop hardware installation and configuration, software installation and driver management, basic troubleshooting, ticket management, audiovisual equipment setup, Zoom and video conferencing support, digital signage maintenance, inventory management
Preferred skills
learning agility, teamwork, cross-training in desktop and AV systems
Technologies
Zoom, learning management systems, digital signage, desktop operating systems, peripheral equipment
Responsibilities
Acts as first point of contact for desktop and network issues; assists staff with installation and configuration of desktops and software; conducts basic troubleshooting for desktops and laptops; performs hardware moves and decommissions replaced equipment; provides support for classroom audiovisual equipment and presentation software; troubleshoots video conferencing and lecture capture technologies; maintains departmental technology equipment inventory; provides basic user instruction for supported technologies.
Seniority
Entry-level, hands-on IC
