Desktop Support Technician - Central (A)
Core
Provides first-line technical support for desktops, laptops, mobile devices, and network connectivity to students, faculty, and staff at the University of Miami.
Role type
Desktop Support Technician (Help Desk)
Builds
Customer support for University technology services
Domain
Higher Education IT
Deliverable
client delivery
Required skills
hardware troubleshooting, software installation, OS support (Windows/macOS), ticket management, customer service, documentation, escalation
Preferred skills
associate degree in IT, work order system experience, higher education environment experience
Technologies
Windows, macOS, printers, mobile devices, remote support tools
Responsibilities
Diagnose and resolve hardware/software issues, install and configure desktops and peripherals, manage help desk tickets, escalate complex issues, maintain asset records, provide remote and in-person support
Seniority
Entry-level, hands-on IC