Customer Service Representative 1
Core
Receives, reviews, and addresses customer/patient inquiries, complaints, and requests for information via face-to-face, email, fax, telephone, and mail; resolves routine problems and maintains records of interactions.
Role type
Customer Service Representative
Builds
Customer support resolutions and interaction records
Domain
Healthcare / Administrative Services
Deliverable
dashboards & analysis
Required skills
Communication, Technical Proficiency, Learning Agility, Teamwork
Preferred skills
None stated
Technologies
Office software, tracking systems
Responsibilities
Receives and responds to general inquiries, requests for service/support, and complaints; Researches inquiries to address issues and refers concerns to other departments; Resolves routine problems and communicates solutions; Keeps records of customer interactions in the applicable database; Escalates unresolved grievances to leadership; Reviews and processes confidential information with discretion; Manages archiving, storage, and retrieval of pathology materials; Ensures accurate dispatch of materials using tracking systems; Verifies completeness of materials and documentation; Monitors quality of materials during handling; Identifies and resolves issues related to missing specimens; Provides cross-functional backup; Collaborates with faculty, residents, and fellows to locate specimens; Receives, sorts, and tracks international and external cases; Assists patients, clients, and visitors; Maintains a detailed pending list of problem cases.
Seniority
Entry-level, 1+ years experience