Sr. Customer Service Representative 3 - Temporary
Core
Senior Customer Service Representative handling complex inquiries, complaints, and service requests via multiple channels while guiding lower-level staff.
Role type
Senior Customer Service Representative (Temporary)
Builds
Customer support resolutions and service delivery for University of Miami
Domain
Higher Education / Administrative Services
Deliverable
client delivery
Required skills
Problem-solving, record-keeping, confidentiality, policy adherence, multi-channel communication, staff guidance
Preferred skills
Learning agility, technical proficiency
Technologies
Office software, relevant computer applications
Responsibilities
Guide lower-level customer service staff with day-to-day requests; Resolve complex and unusual problems and verify resolutions; Maintain records of customer interactions in databases; Escalate unresolved concerns to department leadership; Review and process confidential information with discretion.
Seniority
Senior, hands-on IC
