Senior Associate, Process Manager
Core
Design and optimize end-to-end operational processes for debit network partners, leveraging automation and AI to resolve complex operational problems and drive efficiency.
Role type
Senior Associate Process Manager (Operations)
Builds
Optimized operational workflows and process lifecycles for debit networks
Domain
Financial Services / Debit Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business Process Management, Project Management, Risk Management, Microsoft Office/G Suite, process documentation, cross-functional stakeholder management, issue resolution, risk mitigation
Preferred skills
Lean, Agile, Six Sigma, Bachelor's Degree, military experience
Technologies
Microsoft Office, G Suite, automation tools, AI capabilities
Responsibilities
Lead process improvement initiatives across Pulse Operations; identify opportunities to leverage automation and AI; collect operational data and provide actionable insights to leadership; monitor processes to resolve breakdowns and mitigate risk; design the entire process lifecycle from bottleneck identification to production implementation; develop formal process documentation; guide cross-functional project teams as a Subject Matter Expert.
Seniority
Senior, hands-on IC