Operations & Automation Associate
Core
Improving internal systems, workflows, and automations to support member services at scale in a high-growth AI startup.
Role type
Operations & Automation Associate (builder mindset)
Builds
Automated workflows, operational procedures, and AI-assisted systems
Domain
Fintech / AI Agents / Consumer Finance
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
process improvement, automation design, root cause analysis, system design, AI tool adoption, documentation, stakeholder collaboration, high-ambiguity navigation, ownership, customer empathy
Preferred skills
technical curiosity, rapid tool learning, experimental mindset, cross-functional collaboration
Technologies
AI tools, internal tooling, Open Banking APIs
Responsibilities
Identify repeated work and failure modes, design clear operating procedures, automate manual processes, collaborate with product and engineering to improve member journeys, analyze customer tickets and frontline data to inform system changes
Seniority
Mid-level, hands-on IC
