Patient Experience Specialist 1, Full Time
Core
Bridge between patients and the health system, handling feedback, complaints, and grievances to increase patient satisfaction.
Role type
Patient Experience Specialist
Builds
Positive patient experiences and a peaceful healing environment
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Conflict resolution, Active listening, Empathy, Triage, Documentation, Policy compliance, Process improvement
Preferred skills
Bachelor's degree, 3+ years experience, Microsoft Office proficiency
Responsibilities
Perform daily patient rounds to collect feedback, Address patient questions and concerns via phone or in person, Escalate complex complaints to senior staff, Investigate and follow up on case resolutions, Collaborate with clinical and administrative colleagues, Identify process improvement opportunities