Café Ambassador - Ink Block
Core
High-end service specialist and digital banking guide who bridges the gap between digital innovation and human connection in a community hub.
Role type
Senior IC customer experience specialist (banking)
Builds
Digital banking adoption and community engagement
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Customer service, digital troubleshooting, conflict de-escalation, event hosting, brand advocacy, compliance adherence
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage guests to guide them through digital tools, host local financial health events, resolve escalated customer complaints, advocate for customers within compliance frameworks, foster an inclusive environment, support surrounding locations.
Seniority
Entry-level to Mid-level, hands-on IC
