Senior Director, Account Executive Operations
Core
Provide executive leadership and strategic vision for operational business support of critical partners, designing scalable structures and fostering a high-performance culture.
Role type
Senior Director, Operations Leadership
Builds
Scalable operational frameworks, SOPs, and enterprise-wide process improvements for strategic partners
Domain
Financial Services / Payments / EMEA Market
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Executive leadership, coaching leaders, organizational design, strategic planning, change management, C-suite relationship management, operational risk mitigation
Preferred skills
Experience in financial services or payments industry, EMEA market expertise, cross-functional transformation leadership
Technologies
None stated
Responsibilities
Direct and coach a multi-layered team of operational leaders; Design and govern comprehensive operational frameworks and SOPs; Serve as executive sponsor for top-tier strategic partners; Define strategy for mitigating operational gaps and system risks; Champion cross-functional transformations; Define KPIs and operational metrics for the department; Lead the organization through periods of growth and change
Seniority
Senior Director, hands-on IC with strategic vision