Manager, Digital Operations – GPS & Plug In Applications
Core
Manage day-to-day operational execution for GPS and associated plug-in capabilities, focusing on ticket execution, intake governance, incident communications, and testing support to ensure platform stability and responsiveness.
Role type
Manager, Digital Operations (Application Operations/Production Support)
Builds
GPS platform and integrated applications for Medicaid and health care operations
Domain
Health care / Medicaid / Digital Operations
Required skills
ticket execution, intake governance, incident management, testing support (UAT/regression), trend analysis, root-cause remediation, cross-functional management, organizational skills, communication
Preferred skills
enterprise incident management models, Agile delivery, Medicaid operational experience, digital experience analytics tools (Quantum Metric)
Responsibilities
Provide ticket support and break-fix story support; act as gatekeeper for operational intake and escalation routing; support IRT communications and incident remediation; execute and support testing activities including UAT and regression; conduct experience analytics reviews and escalate insights.
Seniority
Manager, hands-on IC