Customer Support Agent
Core
Responding to customer inquiries via chat, email, and phone; troubleshooting issues; guiding customers on product usage; and documenting cases for the Corpay One International Vehicle Payments division.
Role type
Customer Support Agent (SaaS)
Builds
Customer support services for internal and external users of the International Vehicle Payments product
Domain
Fintech / Commercial Payments
Deliverable
client delivery
Required skills
Customer service experience, verbal and written communication, technical troubleshooting, ticketing systems, product knowledge
Preferred skills
SaaS experience, familiarity with Jira and Intercom, IT skills
Technologies
Jira, Intercom
Responsibilities
Responding to customer inquiries via chat, email, and phone; troubleshooting issues and escalating when needed; guiding customers step by step; documenting and tracking customer cases; collaborating with product and engineering teams; maintaining product knowledge; contributing to the knowledge base; spotting recurring issues and suggesting improvements
Seniority
Junior to Mid-level, hands-on IC