Sr. Manager, Digital Product - Conversational AI Strategy
Core
Architect Signify's AI Outreach and Rescheduling strategy, leveraging Conversational AI (Voice and RCS) to create intelligent, supply-aware re-engagement flows for healthcare members.
Role type
Sr. Manager, Digital Product - Conversational AI Strategy
Builds
AI-driven orchestration logic for appointment re-engagement and care continuity
Domain
Healthcare / Conversational AI / NLP
Deliverable
production ML models
Required skills
Conversational AI strategy, NLP-driven product management, Large Language Models (LLMs), multi-modal user journey design, AI model integration, complex business logic, intent classification, supply-aware routing, KPI development, data analysis
Preferred skills
Disparate dataset normalization, member rescheduling journey analysis, AI-driven engine logic design, scalable triage rules, backfill rate optimization
Technologies
Voice, SMS, Chat, Large Language Models (LLMs)
Responsibilities
Architect AI Outreach and Rescheduling strategy, develop product vision and roadmap, observe and interview users, coordinate dependencies and manage stakeholder expectations, understand strategic business levers, analyze market trends
Seniority
Senior, hands-on IC