Product Application Support Specialist
Core
Provide expert advice, troubleshooting, and application support to new and existing customers for business-critical software applications, ensuring high customer satisfaction and platform value.
Role type
Product Application Support Specialist
Builds
Software applications for commercial payments (fuel, payables, toll, lodging)
Domain
Financial technology / Commercial payments
Deliverable
client delivery
Required skills
Application support, problem-solving, analytical skills, Agile collaboration, system configuration, data management, user training, technical administration
Preferred skills
Application Support, QA, UAT, 2nd/3rd Line support experience, Jira, Postman, Swagger, SQL Server, AWS, Azure DevOps, REST/JSON APIs, SOAP/XML, FTP, system integrations
Technologies
Jira, Postman, Swagger, SQL Server Management Studio, AWS, Azure DevOps, Team Foundation Server, SOAP, XML, REST, JSON, FTP
Responsibilities
Troubleshoot and resolve complex application issues; manage software incidents and support tickets; act as liaison between users and development teams; participate in Agile sprints and testing activities; recommend application configurations; deliver user training and support; support project implementation and deployments; contribute to product improvement initiatives; produce business reports; perform technical administration and system configuration.
Seniority
Individual Contributor