CSR
Core
Provide exceptional customer experience and administrative support for the Repair Facility Team, managing relationships with customers and insurance companies.
Role type
Customer Service Representative (CSR)
Builds
Vehicle repair workflow and customer satisfaction
Domain
Automotive collision repair and insurance administration
Required skills
Customer service, scheduling, insurance documentation, data entry, multitasking, communication, computer skills
Preferred skills
Auto body experience, sales drive
Technologies
CCC One, ARMS, Daily Demand Capacity Planner
Responsibilities
Schedule vehicle repair appointments, retrieve insurance assignments and obtain repair authorization, prepare repair order work packets, record communications in the system, confirm and update car rental information, manage automated rental management system.
Seniority
Entry-level, hands-on IC