Collision Customer Service Representative
Core
Provide exceptional customer experience and administrative support for the Repair Facility Team by managing customer and insurance relationships, scheduling repairs, and processing repair orders.
Role type
Customer Service Representative (Collision Repair)
Builds
Vehicle repair workflows and insurance claim documentation
Domain
Automotive collision repair and insurance administration
Required skills
Customer service, Scheduling, Insurance documentation, Repair order processing, Communication, Detail-oriented work
Preferred skills
Auto body experience, Previous customer service experience
Technologies
CCC One, ARMS, Daily Demand Capacity Planner
Responsibilities
Schedule vehicle repair appointments, Obtain insurance authorization documentation, Prepare repair order work packets, Record customer and insurance communications, Manage car rental information
Seniority
Entry-level, individual contributor