Repair Manager
Core
Manage end-to-end execution of the Order-to-Sale (O2S) process for elevator repair services, optimizing internal resource utilization and subcontractor costs to ensure on-time delivery and market competitiveness.
Role type
Senior Operations Manager (Elevator Repair Services)
Builds
Reliable and high-quality repair service performance for a diverse customer base
Domain
Elevator industry / Facility maintenance
Required skills
Forecasting, backlog management, subcontractor cost optimization, cross-functional collaboration, customer relationship management, process governance, team competency development, market analysis
Preferred skills
Project management, SAP proficiency, elevator industry experience
Responsibilities
Prepare and manage SER OR forecasts; coordinate monthly repair execution plans; optimize internal team utilization to clear backlogs; minimize subcontractor costs via procurement collaboration; monitor parts availability; conduct customer visits to assess service performance; analyze market growth opportunities and benchmark pricing; support continuous improvement initiatives.
Seniority
Senior, hands-on IC