Service Engineer
Core
Planning, managing, and overseeing the contracted scope of work for the safe, high-quality, and efficient installation and maintenance of KONE elevator solutions.
Role type
Service Engineer (Elevator Systems)
Builds
Elevator installation, maintenance, and repair services
Domain
Building Automation / Vertical Transportation
Deliverable
physical/clinical work
Required skills
Planning and managing field service operations, cost control for maintenance operations, revenue management for service sales, third-party inspection management, contract validation, planned maintenance scheduling, optimized routing, site audits, accident investigation, team performance management
Preferred skills
5+ years in elevator service operations, Arabic language proficiency
Technologies
KONE elevator systems
Responsibilities
Accountable for customer satisfaction through quality of service and precise communication, Resolving customer service quality complaints and invoicing complaints, Delivery of service according to contract requirements, Control of field operations costs and service repair sales, Managing third-party inspection visits, Validating service contracts with sales, Managing planned maintenance scheduling and site audits, Investigating accidents and following internal reporting policy, Managing assigned technicians' performance and development