Ops Manager ,Voice Platform and Customer Service Solutions
Core
Lead operations engineers and manage IT service delivery for cloud-based business applications and digital solutions.
Role type
Senior IT Operations Manager (ITSM/Service Delivery)
Builds
Cloud-based IT services, digital solutions, and operational processes for KONE's global business lines.
Domain
IT Operations, IT Service Management (ITSM), Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM), Cloud technologies, ITIL framework, DevOps practices, Service Integration and Management (SIAM), Supplier and contract management, Incident management, Root Cause Analysis, Business continuity planning, Service performance and quality management
Preferred skills
Call Center and Telecom functionalities, Product management practices, Agile and Lean methods
Technologies
Cloud technologies, ITSM tools, CMDB
Responsibilities
Lead operations engineers and collaborate with internal and external teams; ensure deployed products meet quality and efficiency targets; plan proactive actions for continued operations and compliance; establish and run operations with information security requirements; manage incident management, request management, and root cause analysis; create and maintain service descriptions and documentation; collaborate with service providers and technology vendors; ensure business continuity preparedness; engage with key users to identify improvements; ensure product performance targets for quality, cybersecurity, and cost optimization.
Seniority
Senior, hands-on IC
