Genesys Product Designer
Core
Design and implement IT products for Genesys Cloud CX, focusing on contact center technology architectures, integrations, and operational workflows.
Role type
Senior Product Designer (IT/Contact Center)
Builds
Genesys Cloud CX solutions, IVR/Chat/Email omnichannel flows, and automation integrations for enterprise contact centers.
Domain
Contact Center as a Service (CCaaS), Contact Center Technology, Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Genesys Cloud CX architecture, Genesys Architect/Composer/Designer, REST API integrations, JavaScript scripting, IVR/CRM/WFO design, Proof-of-Concept (POC) development, Agile backlog management, Technical documentation
Preferred skills
Genesys Engage, Voice/Chat Bot technologies (Genesys/Google DF/Lex/Nuance), Generative AI, Terraform/Infrastructure-as-Code, CI/CD pipelines, Customer Service Operations benchmarking, Cloud economics/TCO analysis
Technologies
Genesys Cloud CX, Genesys Architect, Genesys Composer, Genesys Designer, JavaScript, REST, Terraform, Git, Confluence, SharePoint
Responsibilities
Define functional specifications and acceptance criteria for IT products; Create fit-for-purpose designs for Genesys Cloud architectures; Collaborate with product owners and technical leads to translate user needs into backlog items; Support operations in addressing critical incidents; Conduct training and communications for stakeholders on new releases and best practices; Participate in agile planning, prioritization, and dependency management.
Seniority
Senior, hands-on IC
