Senior PS Consultant(Talkdesk&Genesys Cloud)
Core
Design and deliver end-to-end cloud-based contact center solutions, focusing on Talkdesk and Genesys Cloud CX platforms.
Role type
Senior Pre-Sales/Professional Services Consultant (CCaaS)
Builds
Cloud contact center architectures, IVR flows, routing strategies, and integrations for enterprise clients.
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Talkdesk implementation and configuration, Talkdesk Studio (IVR, routing, automation), Genesys Cloud CX development, API integrations, CCaaS migration, SIP/VoIP principles, SBC configuration, call routing design
Preferred skills
Salesforce/Zendesk integration experience, large-scale enterprise project delivery
Technologies
Talkdesk, Genesys Cloud CX, Salesforce, Zendesk, SIP, VoIP, SBC
Responsibilities
Conduct discovery workshops and requirements gathering, define scalable contact center architectures, configure and customize solutions, lead implementation and deployment, support go-live activities
Seniority
Senior, hands-on IC
