Collision General Manager
Core
Leading daily operations of a collision repair center to ensure KPIs, insurance metrics, and exceptional customer experiences are met.
Role type
Store General Manager (Collision Repair)
Builds
Collision repair services and glass services for vehicle owners
Domain
Automotive repair / Insurance claims
Deliverable
product features
Required skills
Prior leadership in collision repair, 2+ years collision DRP estimating, 2+ years CCC1/Mitchell experience, 2+ years Accounts Receivables/Payables, 4+ years customer service excellence, budget management, sales forecasting, team coaching, facility maintenance oversight, safety compliance, production meeting coordination, estimate management, staff training
Preferred skills
None stated
Technologies
CCC1, Mitchell, DRP systems
Responsibilities
Manage annual and monthly operating budgets; forecast and track sales, profit, and expense objectives; monitor A/P and A/R; maintain clean and organized repair facility; monitor shop equipment maintenance; provide staff training; ensure safety gear compliance; open/close facility; conduct daily production meetings; manage estimates and labor mix; lead repair facility personnel; facilitate Health & Safety meetings; follow up on CSI performance reviews
Seniority
Manager, hands-on leadership