Customer Service Manager - REMOTE
Core
Managing a team of Customer Service Representatives in a service-related call center and/or non-call center environment to provide outstanding customer service.
Role type
Customer Service Manager
Builds
Customer service operations for mortgage and real estate industries
Domain
Mortgage and Real Estate
Required skills
Team management, Operations management, Budget development, Staffing, Performance monitoring, HR activities, Long-range planning, Business acumen, Strategic agility, Talent development
Preferred skills
Influence, Change management, Conflict resolution, Customer loyalty management, Negotiation, Presentation skills
Technologies
Operating systems, Policies and procedures
Responsibilities
Manage first line supervisors and customer service reps, Monitor team performance on customer service duties, Develop and monitor operating systems and policies, Develop business plans and budgets, Approve HR activities including hiring and training, Participate in long-range departmental planning
Seniority
Manager, hands-on leadership