Customer Resolution Specialist - REMOTE
Core
Research and resolve escalated customer complaints and inquiries via phone, email, and written communication.
Role type
Customer Resolution Specialist
Builds
Resolutions for escalated customer issues
Domain
Mortgage and real estate services
Deliverable
client delivery
Required skills
research, problem-solving, written communication, conflict resolution, organization, time management, data entry
Preferred skills
knowledge of computerized data entry systems, MS Office, customer setup and onboarding
Responsibilities
Respond to escalated inquiries and complaints; troubleshoot to provide resolution; compose letters and emails summarizing inquiry points; manage inventory/pipeline of assigned cases; maintain logs, records, and files; perform customer setup, onboarding, and equipment installation; provide training or product demonstrations.
Seniority
Individual Contributor, 5+ years experience