Customer Resolution Specialist
Core
Research and resolve escalated customer complaints and inquiries via phone, email, and written communication; coordinate with business areas for closure.
Role type
Customer Resolution Specialist
Builds
Customer satisfaction and issue resolution for mortgage and real estate clients
Domain
Mortgage and real estate services
Deliverable
client delivery
Required skills
Escalation management, written communication, research, problem-solving, conflict resolution, MS Office, data entry
Preferred skills
Equipment installation, product demonstrations, training
Responsibilities
Respond to escalated inquiries and complaints; troubleshoot to provide resolution; identify emerging trends; compose letters and emails summarizing inquiry points; manage case inventory and compliance dates; maintain logs and records; perform customer setup and equipment installation; provide training and product demonstrations.