Division Manager - Builder Title Operations
Core
Managing production of employees and operational functions for providing title services to customers, acting as a liaison between mortgage and builder to ensure compliance and meet production goals.
Role type
Division Manager (Title Operations)
Builds
Title services and escrow processes for homeowners
Domain
Real Estate / Title Insurance
Deliverable
client delivery
Required skills
supervisory skills, process management, vendor management, expense tracking, problem-solving, customer service, project execution, talent development, conflict management, strategic planning
Preferred skills
knowledge of company operating systems, understanding of industry dynamics, ability to influence stakeholders
Technologies
company operating systems/applications
Responsibilities
Manage work activities and operations of a functional area supporting the title process; Act as a liaison with Escrow/Division managers and other business units; Monitor vendor compliance, cost effectiveness, and quality; Track and monitor expenses; Review quality of work and spot check escrow files; Assist customers by resolving complaints and explaining procedures; Recruit, retain, and develop talent; Drive customer loyalty and manage expectations.
Seniority
Manager, supervisory & operational leadership