Customer Resolution Specialist (Remote)
Core
Research and resolve escalated customer complaints and inquiries via phone, email, and written communication to ensure issues are thoroughly addressed.
Role type
Customer Resolution Specialist
Builds
Customer satisfaction and issue closure for mortgage and real estate clients
Domain
Mortgage and Real Estate Services
Deliverable
client delivery
Required skills
Escalation management, written communication, research, problem-solving, conflict resolution, MS Office, data entry
Preferred skills
Customer setup and onboarding, equipment installation, training and product demonstrations
Responsibilities
Respond to escalated inquiries and complaints; troubleshoot to provide resolution; maintain case inventory and compliance logs; identify emerging trends; compose written responses and letters; perform customer setup and equipment installation; provide training and product demonstrations.
Seniority
Individual Contributor, 5+ years experience