Banking Services Supervisor (Hybrid in CA)
Core
Supervises daily operations of a Trust team handling incoming client calls, processing service requests, and managing back-office operations for commercial banking clients.
Role type
Banking Services Supervisor
Builds
Trust services and commercial banking support operations
Domain
Banking / Trust Services
Deliverable
client delivery
Required skills
team supervision, operational management, compliance enforcement, performance management, workforce planning, hiring, reporting
Preferred skills
coaching, training, employee development, process improvement
Technologies
phone, fax, email, mail
Responsibilities
Supervise team members handling client calls and service requests; Provide leadership, coaching, and performance feedback; Manage scheduling and compliance with wage/hour regulations; Participate in workforce planning and operational improvement; Process client transaction requests; Interview candidates and provide hiring recommendations; Prepare operational updates and performance metrics for leadership.
Seniority
Mid-level Supervisor
