Customer Service Supervisor (Mid Shift)
Core
Lead and develop a customer service team to ensure high performance, customer satisfaction, and operational efficiency for Maui Jim eyewear.
Role type
Mid-level Customer Service Supervisor
Builds
Customer service operations and team performance for Maui Jim
Domain
Luxury Eyewear / Customer Support
Deliverable
client delivery
Required skills
Team leadership, coaching and development, performance management, process improvement, conflict resolution, training coordination, quality assurance, policy enforcement, recruitment support
Preferred skills
Knowledge of customer service programs, product knowledge, independent judgment
Technologies
Contact monitoring systems, performance review tools
Responsibilities
Provide day-to-day leadership, coaching, and development to direct reports; Identify and solve problems to improve customer and employee satisfaction; Monitor contacts to ensure adherence to standards and provide real-time coaching; Coordinate and evaluate training for new employees; Resolve complex and escalated customer inquiries; Assist with customer contacts during peak periods; Interview potential candidates for vacant positions
Seniority
Mid-level, hands-on IC