Public Benefit Supervisor
Core
Supervises daily operations of the Eligibility Services department, ensuring staff productivity, quality standards, and compliance with federal, state, and county benefit program requirements.
Role type
Supervisory IC in healthcare revenue cycle management (eligibility services)
Builds
Eligibility verification workflows and staff performance outcomes for hospital systems
Domain
Healthcare / Revenue Cycle Management / Public Benefits
Required skills
Team supervision, Medicaid program knowledge, KPI monitoring, policy interpretation, cross-department collaboration, conflict resolution
Preferred skills
Bachelor's degree, CRCR certification, AI tool management
Technologies
AI tools, hospital financial systems, Medicaid databases
Responsibilities
Monitor staff account level work outcomes and workflow KPIs; Act as subject matter expert for department policies and government benefit programs; Assist with staff time and attendance compliance; Develop proactive relationships with Medicaid caseworker partners; Collaborate with Case Management, Patient Access, and Financial Counseling teams.
Seniority
Mid-level Supervisor