Health Information Supervisor
Core
Lead a team of Health Information Specialists (HIS) to manage client service delivery, workflow, and compliance with healthcare data standards.
Role type
Service Delivery Supervisor (People Management & Operations)
Builds
Client service operations and team productivity
Domain
Healthcare / Health Information Management
Deliverable
client delivery
Required skills
People management, HIPAA compliance, performance management, KPI tracking, client communication, process improvement, scheduling, escalation handling
Preferred skills
EMR experience (EPIC, Cerner), production/metric-based work experience, team building
Technologies
Power BI, MS Office
Responsibilities
Lead daily workforce operations and ensure adequate staffing coverage; Manage team schedules, PTO, and timecards; Oversee people operations including coaching and performance management; Track and drive KPIs and analyze operational performance; Meet with clients to discuss service delivery and operational needs; Handle escalated situations and serve as primary escalation point; Coordinate resources across teams to achieve business objectives.
Seniority
Individual Contributor, Supervisory level