Engagement Specialist - Davita IKC - Springfield, IL
Core
Facilitate Chronic Kidney Disease (CKD) education (CHE) completion, coordinate patient onboarding, and manage outreach for patients with complex chronic conditions.
Role type
Patient Engagement Specialist / Care Coordinator
Builds
Patient engagement programs and care coordination pathways
Domain
Healthcare / Nephrology / Dialysis
Deliverable
client delivery
Required skills
outbound calling, patient onboarding, care coordination, documentation, resource identification, telehealth scheduling
Preferred skills
healthcare experience, customer service, Microsoft Office proficiency
Responsibilities
Perform outbound calls for CHE scheduling and reminders; welcome new patients and collect concerns; coordinate care access and referrals; complete non-clinical screenings; maintain accurate documentation
Seniority
Individual Contributor, entry-to-mid level
