Engagement Specialist, Intermediate (IKC)
Core
Facilitate patient onboarding, scheduling, and engagement for chronic care programs via telehealth and in-person coordination.
Role type
Intermediate patient engagement specialist (care coordination)
Builds
Patient engagement pathways and care coordination workflows
Domain
Healthcare / Nephrology / Chronic Care Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
outbound calling, patient onboarding, care coordination, documentation, scheduling, telehealth facilitation, resource identification, stakeholder communication
Preferred skills
healthcare experience, CNA/MA experience, care management coordination, medical insurance knowledge, direct patient care support
Technologies
Microsoft Word, Excel, PowerPoint, Outlook
Responsibilities
Perform outbound calls for scheduling and reminders; welcome new patients and collect concerns; coordinate care and referrals; maintain accurate documentation; escalate clinical issues to RN/Nurse Practitioner.
Seniority
Intermediate, hands-on IC