Engagement Specialist - Davita IKC - Sacramento
Core
Facilitate Chronic Kidney Disease (CKD) care completion (CHE), schedule appointments, and coordinate patient outreach for nephrology offices and dialysis clinics.
Role type
Patient Engagement Specialist / Care Coordinator
Builds
Patient engagement pathways and appointment scheduling for chronic kidney disease care
Domain
Healthcare / Nephrology / Dialysis
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
outbound calling, patient onboarding, appointment scheduling, care coordination, documentation, resource identification, stakeholder communication
Preferred skills
healthcare experience, customer service experience, telephonic outreach
Technologies
Microsoft Word, Excel, PowerPoint, Outlook
Responsibilities
Perform outbound calls for CHE scheduling and reminders; welcome new patients and collect concerns; coordinate care resources and referrals; maintain accurate patient documentation; escalate clinical issues to RNs or Nurse Practitioners.
Seniority
Entry-level to Mid-level, hands-on IC