Engagement Specialist - Davita IKC - Washington
Core
First point of contact for patients, handling onboarding, scheduling, and high-volume relationship-focused outreach to navigate their healthcare journey.
Role type
Engagement Specialist (Patient Care Coordination)
Builds
Patient engagement pathways and appointment scheduling for chronic kidney disease care
Domain
Healthcare / Nephrology / Dialysis
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
outbound calling, patient onboarding, appointment scheduling, care coordination, documentation, resource identification, stakeholder communication
Preferred skills
prior healthcare experience, customer service experience, telephonic outreach experience, Microsoft Office proficiency
Responsibilities
Facilitate CHE completion and coordinate with Nurse Practitioners; perform outbound calls for scheduling and reminders; welcome new patients and collect concerns; maintain accurate documentation; coordinate care access and referrals; complete non-clinical screenings under guidance
Seniority
Individual Contributor, entry to mid-level