Systems Analyst (IT)
Core
Provide Tier IV production support and root cause analysis for healthcare applications, ensuring system stability and data integrity for clinical and business operations.
Role type
Senior IC Systems Analyst (Production Support)
Builds
Production stability and issue resolution for healthcare software
Domain
Healthcare IT / Electronic Health Records
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Production support troubleshooting, Root cause analysis, Jira ticket management, System requirements review, Technical documentation, Stakeholder liaison, MS Word/Excel proficiency
Preferred skills
ServiceNow, Agile/Scrum, BRD creation, Snagit, Wireframing, QA testing
Technologies
Jira, ServiceNow, Snagit, MS Word, MS Excel
Responsibilities
Analyze and document production issues, perform root cause analysis and recreate issues, review and validate Jira tickets, collaborate with developers and business stakeholders, assess application risks and impacts
Seniority
Mid-level, hands-on IC