Customer Experiences Operations Coordinator
Core
Support Executive Briefings and Corporate Events managers in crafting memorable customer experiences and managing behind-the-scenes operations.
Role type
Operations Coordinator for Executive Customer Experience
Builds
Polished and seamless experiences for attendees at HQ executive briefings and corporate events
Domain
Technology / Data Security / Corporate Events
Deliverable
product features
Required skills
Project management, logistics coordination, budget tracking, vendor management, inventory control, Jira ticket management, Salesforce (SFDC) proficiency, MS365 (Excel, PPT)
Preferred skills
Hospitality or concierge service experience, familiarity with briefing tools (Briefing Edge, Nexus), familiarity with Coupa, AI tool usage
Technologies
Jira, Salesforce (SFDC), MS365, Coupa, Briefing Edge, Nexus
Responsibilities
Plan EBC logistics including room setup, promotional items, and welcome amenities; Manage briefing documents and post-event surveys; Provide on-site support for speaker readiness, transitions, catering, and materials; Oversee room maintenance and inventory; Coordinate logistics (scheduling, catering, lodging, transportation); Prepare meeting spaces and materials (agendas, badges, A/V); Build microsites and manage attendee invitations; Process purchase requisitions and track expenses against budgets; Reconcile invoices; Maintain vendor documentation; Serve as point of contact for vendors and stakeholders; Ship and track event materials; Support general administrative tasks and improve internal processes.
Seniority
Individual Contributor, mid-level (2-3 years experience)
