Production Engineer Support, AVP
Core
Senior Production Support Engineer driving proactive continual improvement, automation, and stability for Corporate Bank's client-facing applications in Payment Initiation, Account Services, and Client Centric Technology.
Role type
Senior IC Production Engineer (AVP level)
Builds
Production stability and efficiency for Corporate Bank's Cash Management, Trade Finance, and Lending solutions
Domain
Financial Services / Banking Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Production Application Support, ITIL Practices, UNIX/Linux/Solaris, Java J2EE, Python, SQL (Oracle/MSSQL), Log analysis and debugging, Middleware, Cloud platforms, Microservices, APIs, CI/CD pipelines, Container platforms (OpenShift/Kubernetes), Google Cloud, Automation tools (Ansible, RPA, Control-M), Incident tracking (Remedy, Heat), Event monitoring (Geneos, Splunk, Grafana, New Relic), Leadership and People Management
Preferred skills
Global Transaction Banking Experience, DevOps & CI oriented, AI tools for productivity
Technologies
UNIX, Linux, Solaris, Java, Python, SQL, Oracle, MSSQL, Geneos, Splunk, Grafana, New Relic, Control-M, Ansible, Jenkins, OpenShift, Kubernetes, Google Cloud, Remedy, Heat
Responsibilities
Drive culture of proactive continual improvement through automation of manual work and platform hygiene; Ensure business queries are handled within agreed SLAs; Support resolution of complex incidents and problems; Partner with stakeholders globally on risk identification and change conflict management; Carry out technical analysis to identify and remediate performance and resiliency issues; Drive reduction in technical debt with development and infrastructure teams; Engage in SDLC to enhance Production Standards and controls; Maintain support documents and participate in BCP and component failure tests; Monitor service environment via 24x7 workbench; Drive knowledge management across supported applications.
Seniority
Senior, hands-on IC with leadership responsibilities