Production Change Manager, Associate
Core
Ensuring stability of the Bank's production IT environment by governing change requests, performing risk assessments, and coordinating pre/post implementation testing.
Role type
Associate IT Change Manager (Production Change Management)
Builds
Stable and compliant production IT services for internal, external, and regulatory stakeholders
Domain
Banking / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Change Management, Change Advisory Board (CAB) facilitation, ITIL-aligned service management, ServiceNow usage, risk assessment, change ticket quality assurance, incident/problem management support, audit evidence gathering
Preferred skills
Heterogeneous IT organization experience, infrastructure and application technology exposure, weekend availability for UAT/Regression testing
Responsibilities
Execute independent governance for the Production Change Management process, chair Change Advisory Board meetings, manage and prioritize change request tickets, support Production Change Administrators, participate in UAT and regression testing, deliver change management reporting, review change-related incidents
Seniority
Associate, hands-on IC