ServiceNow Production Support Manager
Core
Manage production support for a mission-critical ServiceNow platform used across the organization, ensuring stability, availability, and service quality.
Role type
ServiceNow Production Support Manager
Builds
A dependable and responsive platform supporting business needs and customer outcomes
Domain
Financial services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform architecture, ITSM, CMDB, ITOM, ITAM, major incident management, root cause analysis, global team collaboration, regulatory compliance awareness
Preferred skills
Platform improvement strategies, automation, stakeholder relationship building
Technologies
ServiceNow, ITSM, CMDB, ITOM, ITAM
Responsibilities
Coordinate internal and vendor teams for reliable production support; oversee incident, problem, and request management; monitor service performance and share insights; encourage root cause analysis and stability improvements; collaborate with engineering on defect resolution; build trusted relationships with stakeholders
Seniority
Manager, hands-on IC
