ServiceNow Engineer Lead
Core
Lead the implementation of ServiceNow solutions and integrations within a global banking environment, driving delivery across complex transformation programmes.
Role type
ServiceNow Engineer Lead (Director level)
Builds
Scalable, secure, and high-quality ServiceNow platform solutions and integrations for enterprise banking operations.
Domain
Banking / Financial Services / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow implementation, ServiceNow modules (ITSM, CMDB, ITOM), ServiceNow development and scripting, REST APIs, event-driven architectures, data modelling, CMDB/CSDM, platform design principles, regulated environment experience, hands-on technical leadership, solution design, integration implementation, release management, automation, troubleshooting, team mentorship
Preferred skills
Banking/financial services domain expertise
Technologies
ServiceNow, REST APIs, CSDM
Responsibilities
Lead ServiceNow implementation from requirements through deployment and hypercare; oversee platform design standards; support solution design reviews; coordinate integration design; strengthen platform resilience; drive automation; troubleshoot complex technical issues; mentor engineering teams
Seniority
Director, hands-on leadership
