Reporting Lead
Core
Define and lead Reporting and Platform Analytics capability for the ServiceNow platform, ensuring intuitive, consistent, and accessible solutions aligned with business outcomes.
Role type
Vice President, Reporting Lead (ServiceNow Platform)
Builds
Reporting solutions, dashboards, and analytics capabilities on the ServiceNow platform
Domain
Banking / Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow platform expertise, ServiceNow Platform Analytics principles, ITSM/ITOM/ITAM/CMDB module knowledge, platform configuration (flows, business rules, client scripts, UI policies), incident/problem/change/request management processes
Preferred skills
Stakeholder management, cross-functional leadership, strategic direction setting
Technologies
ServiceNow
Responsibilities
Define and lead Reporting and Platform Analytics capability; Act as ServiceNow Reporting authority in governance forums; Establish and lead Reporting governance; Partner with Product Owners, Business Analysts, Architects, Developers, and UX/OCM teams; Review and guide Reporting designs for usability and data quality; Lead complex, cross-functional initiatives
Seniority
Executive (VP), strategic leadership & hands-on governance