L2 Support / Release Manager (f/m/x)
Core
L2 Support/Release Manager driving production support activities, code integrity for fixes, and release governance for software applications.
Role type
L2 Support/Release Manager
Builds
Software applications and technical infrastructure components for Deutsche Bank Wealth Management
Domain
Banking / Financial Services / Software Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Oracle database, RHEL/Linux OS, Shell scripting, Network troubleshooting, ETL/data sourcing, Control M, Tomcat/WebLogic/Apache/Fabric, Incident and problem management, Application monitoring and performance tuning, IT project management
Preferred skills
Vendor interaction in multi-vendor environments, Agile methodologies, Process/compliance enhancements, KPI definition
Technologies
GCP, EXACC, TRC, Oracle, RHEL, Linux, Shell, Control M, Tomcat, WebLogic, Apache, Fabric
Responsibilities
Drive tech adoption initiatives; Provide support for technical infrastructure components; Provide support and remediation on application issues with code analysis; Estimate time for remediation actions; Support documentation following internal standards; Ensure appropriate vendor interaction; Conduct incident and problem management activities; Conduct scheduled Problem Management meetings; Perform detailed technology analyses; Perform releases/DR exercises/application maintenance; Contribute to process/compliance enhancements; Contribute to KPI definition; Application monitoring and performance tuning; Provide technical input for infra patching; Help integrate new features/regions to the support model
Seniority
Mid-level, hands-on IC
