Production Analyst, AS
Core
Technical Analyst providing 2nd Level Application Support for the SKB application managing sales events and data for downstream consumers in a Private Bank.
Role type
2nd Level Application Support Analyst
Builds
Stability and reliability of the SKB application (NAR-165120-1)
Domain
Banking / Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
UNIX, PL/SQL, Shell Scripting, Kubernetes, Incident Management, Problem Management, Change Management, Release Management, UC4, Splunk, NewRelic, Geneos
Preferred skills
API's, Angular JS
Responsibilities
Handle full lifecycle of Incident Management from detection to resolution; Analyze incidents to identify root causes and patterns; Proactively identify and analyze recurring incidents to diagnose underlying problems; Implement and maintain robust monitoring solutions for application performance and availability; Create and maintain operational documentation, runbooks, and knowledge articles; Support handover of new projects and applications into Production Services.
Seniority
Mid-level, hands-on IC