Senior Training & Quality Monitoring Advisor
Core
Design, deliver, and monitor training and compliance programs for face-to-face fundraisers across the UK to ensure campaign quality and adherence to regulations.
Role type
Senior Training & Quality Monitoring Advisor
Builds
Training materials, engagement tools, and compliance monitoring frameworks for a nationwide charity fundraising network.
Domain
Non-profit / Charity Fundraising
Deliverable
Dashboards & analysis
Required skills
Training facilitation, compliance monitoring, data analysis, stakeholder management, presentation design, field observation, complaint resolution
Preferred skills
Customer-facing sales experience, knowledge of charity fundraising legislation, experience in regulated industries
Technologies
PowerPoint, Excel, MS Word
Responsibilities
Deliver training presentations to fundraisers in-person and virtually; shadow fundraisers onsite for quality assessment; design and improve training and engagement materials; analyze compliance and mystery shopping data to identify trends; manage and resolve complaints related to fundraising activity; evaluate training program effectiveness.
Seniority
Senior, hands-on IC