Training Generalist (Contact Center- Hybrid possible)
Core
Designing and delivering training programs to enhance employee competencies and performance in a contact center collections environment.
Role type
Training Generalist (Collections)
Builds
Structured training plans, comprehensive training programs, and instructional materials for new hires and existing employees.
Domain
Contact Center Management / Collections
Required skills
Instructional design, training facilitation, performance evaluation, training needs analysis, program effectiveness tracking, stakeholder partnership, data analysis for learning outcomes
Preferred skills
Experience with learning software (Workday, Saba), Microsoft Office Suite, change management, business acumen
Technologies
Workday, Saba, Microsoft Office Suite
Responsibilities
Maintain and facilitate curricula for new hire and existing employee development; Create and update training manuals and instructional materials; Deliver structured training sessions (group and one-on-one); Evaluate employee competencies and identify development gaps; Track and report on training program effectiveness; Organize training schedules and resources; Partner with managers on training matters
Seniority
Mid-level, hands-on IC
